Cancellation and Refund Policy

  1. Refund Deadline:
    • Customers are entitled to a full refund if they cancel their reservation up to 24 hours before the tour starts.
    • No refunds will be issued after this period.
  2. Refund Requests:
    • All refund requests must be made in writing via the email provided by the company.
    • Requests must be received at least 24 hours before the tour starts to be considered valid.
  3. Acceptable Reasons for Refund Requests with less than 24 hours before Tour begins:
    • Refunds will only be processed in cases of verifiable emergencies. Documented evidence (e.g., medical certificate, legal document, etc.) must be provided.
    • Emergencies are considered unforeseen and serious situations preventing the customer from participating in the tour.
  4. Cancellation by the Company:
    • The company reserves the right to cancel a tour due to extreme weather conditions, unforeseen events, or any other circumstances jeopardizing participant safety.
    • In the event of company cancellation, customers will be offered the option to reschedule the tour or receive a full refund.
  5. Tour Rescheduling:
    • Customers have the option to reschedule their tour at no additional cost if they notify the company at least 24 hours in advance.
    • Rescheduling is subject to availability.
  6. Late Arrivals:
    • No refunds will be issued for late arrivals at the tour meeting point.
    • The maximum waiting time is 10 minutes to respect the time of other participants.
    • Customers are advised to plan ahead and address any location-related queries at least 12 hours before the tour starts.
  7. No Shows:
    • In case of a no-show without prior notice, no refunds will be issued.
  8. Booking Modifications:
    • Booking modifications (date changes, participant number adjustments, etc.) are allowed with at least 24 hours’ notice and are subject to availability.

Get in touch


164 Sonora Avenue, Condesa Neighborhood ZIP Code 06100, Mexico-City

Contact Us

Phone: +52 55 4001 3430

Email: [email protected]

Our Hours

Mon-Sat 09:00 - 19:00

Sunday 10:00 - 14:00

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